Refund Policy

At Boutique Al Hulm, returns are only accepted if an item is defective, damaged during delivery, or due to our error in preparing your order.

To be eligible for a return, the following conditions must be met:

  • Take a photo of the item within 48 hours of receipt.

  • It must be returned in its original condition, as you received it.

  • The corresponding label must be included in the return package.

  • The product must not have been used.

 

Non-refundable or non-exchangeable items

Before any purchase, please read the product descriptions carefully.

The fragrances are clearly indicated (olfactory notes) in the product sheets. It is your responsibility to consult them.

👉 Errors in choosing capacity resulting from a misinterpretation of the information indicated on the product sheets do not give rise to a return or an exchange.

 

Deadlines and conditions

Our return policy is valid for 14 days from the receipt of your order. After this period, no refund or exchange can be made.

⚠️ Important: For hygiene and health protection reasons, musk and perfumes delivered in sealed packaging cannot be returned or refunded if the seal has been removed or if the product has been opened after delivery, in accordance with applicable legal provisions.

 

Non-modifiable orders

Once your order has been packaged or processed, it is no longer possible to cancel it or modify its content.

 

Refund processing

Upon receipt of your returned item, we will verify its condition. Once this step is completed, you will receive an email confirmation acknowledging receipt of your return and the final decision regarding your refund request.

✅ If the refund is approved, it will be automatically processed via your original payment method (bank card, PayPal, etc.). The amount will be credited within a variable period depending on the processing times of your bank or payment institution.

ℹ️ Important note: Return shipping costs, as well as any commissions charged by PayPal, will be deducted from the total refunded amount.

 

Pending refunds

If you have not yet received your refund, please follow these steps:

  1. Recheck your bank statement.

  2. Contact your card issuer or payment platform — a processing time may be necessary.

  3. Consult your bank; some refunds may appear with a slight delay.

If after all these checks the refund still does not appear, you can contact us at the following address:
📩 Boutique.alhulm@gmail.com

 

Exchanges

We only accept exchanges for items with a manufacturing defect or that have been damaged.

🔁 If you wish to make an exchange in this specific case, please write to us at:
📩 Boutique.alhulm@gmail.com

The return costs are entirely the responsibility of the customer. The shipping costs of the new item are entirely our responsibility.

 

Return procedure

Before returning any product, it is mandatory to contact us by email at the following address:
📩 Boutique.alhulm@gmail.com

We will then confirm if the return is accepted and provide you with the address to send the package to.

📦 The time it takes to receive an exchanged product may vary depending on your place of residence.

 

International orders & additional fees

🌍 If you are ordering from abroad, please note that customs duties or import taxes are your responsibility. These fees are neither covered nor refundable by our store.